Excellent Employees Part of the CAQA group

Recruitment and retention

Hiring well is cheaper than hiring twice

Recruitment, onboarding and retention for small organisations that cannot absorb the cost of a bad hire.

IWhat we do

Three things, done properly.

i

Hiring

Defining the role honestly, then assessing against it.

ii

Onboarding

The first month, which determines the first year.

iii

Retention

Understanding why people leave while they are still there to ask.

IIWhat goes wrong

The two failures we see most.

We publish these because most of the value in hiring anyone is knowing which mistakes are common, and that knowledge is not worth hiding.

Hiring for the interview

Interview performance and job performance are only loosely related. Structure and work samples predict better than rapport.

Exit interviews as the only signal

By the exit interview the decision is made and the answer is polite. Ask earlier.

IIIHow we work

We tell you what we find.

Including when the answer is that you do not need what you came to ask for. Anyone who never says that is not giving you information, they are giving you an invoice.

Scope

Where something needs a legal opinion, a financial audit or a clinical judgement, we will say so and stop rather than improvise past the edge of what we do.

Start a conversation.

Tell us the situation rather than the service you think you need. We would rather start from your problem.